Frequently Asked Questions
At Hello of Mayfair Ltd we flourish on customer service making your shopping experience both simple and enjoyable online. Below are frequently asked questions that our customers have. We hope this makes your user experience easy and yet rewarding:
How do I order at helloofmayfair.com?
- Browse for products using the categories listed at the top of the online shopping screen.
- Add item choice to your shopping cart, you can check the contents and make changes at anytime by using the checkout facility.
- When you are completely happy with your order continue through the checkout process. We accept payment by MasterCard, Visa card, Visa Delta, Switch. We do not except American Express.
If any additional product information is needed or you have any questions that need clarification do contact our Customer Service team e: [email protected] Monday to Friday 9.30am to 8.00pm.
How do I know my order has been agreed successfully?
When we have authorised your order we will confirm in writing by email. This process is an acceptance in purchasing items from Hello of Mayfair Ltd. We will send you a confirmation email setting out the details of your order.
The contract will only become valid once we send you a second email confirming dispatch.
Can I change or delete my order once submitted?
If we have not yet couriered your items, you are able to cancel your order by calling our Customer Services. One of our advisors will do their best to change your order status.
With items that have been dispatched we cannot accept cancellations only where the items are faulty or damaged. We also do not agree to any products that have been unsealed or tampered with from their packaging in anyway.
What is the general lead time for your products?
The majority of our products are on a short delivery time normally up to 5 - 7 working days.
With our limited edition items these work on a first come first served basis but we will do our upmost to complete your order.
What to do if my credit or debit card is rejected when placing an order online?
Please contact your card issuer or we can accept bank transfer or payment by cheque however, we do need up to 7 working days for clearance purposes.
What payment methods can I use online at helloofmayfair.com?
We accept the following credit card payment methods: Visa, Visa Debit, Mastercard and Switch. We do not except American Express.
Privacy and Security
What happens to the information I give you online?
When you place an order, we need to know your name, address, email address, delivery address and payment details.
Payments are processed live through SagePay a leading online payment gateway, being PCI compliant all transaction details are secure, twenty four hours a day, seven days a week.
Your personal payment card details are logged only by our gateway provider, SagePay. These are kept in a hosted and encrypted environment of a high standard to secure your payment information.
The only data we keep at Hello of Mayfair Ltd is your contact information and your up to date order information, which is stored on secure encrypted servers.
Orders are processed on either the same or next working day. Orders are tracked until delivery is completed. We may contact you by telephone if there is any information we need to clarify.
Can my details be accessed by Third Party Sites?
Will any of my information be used without my consent?
All prices on the website are inclusive of VAT.
We may alter product prices on the website to show any increase in the cost of products this normally for tax or duty rises.
Delivery Policy Hello of Mayfair Ltd
All pricing featured on our site are exclusive of packing and postal costs. We aim to deliver products within 7 working days.
Orders are shipped to the address given by the cardholder. We only deliver to the address where your payment card is registered.
We require a signature to confirm delivery.
Furniture is subject to a delivery charge dependant on your location and quantity of items. Normally charges are between £50.00 to £250.00
How is my furniture order processed?
When a order is placed we will send confirmation by email. All furniture items are manufactured to order so have a delivery time between 7-10 weeks. We will keep you updated on when you order is nearing completion.
We will then book a suitable time with you for delivery this generally agreed by telephone. At delivery you will need to check the condition of all items thoroughly before signing the delivery note, any issues must be noted while our delivery courier is present. Any queries with furniture will be forwarded to the manufacturer.
It is your responsibility to ensure that the goods ordered will fit within the property and any entranceways/hallways/corridors etc are wide enough for the goods to pass through, and also will fit in the required location within the delivery address. All furniture dimensions shown in the website are in centimetres unless otherwise stated and are approximate.
Products are allowed to be returned within 14 working days (starting from the date of receipt of the goods) in its original condition (i.e. unused, unworn and in its original packaging) for a refund of the price you paid for the item.
We require a week to complete this process.
If we find that the product has not been returned to us in perfect condition, we reserve the right to refuse to refund the price paid for the item, or deduct up to 20% of the original selling price from the refund amount.
How do I get in touch with Customer Services?
If you have any comments with regards to service you've experienced online please contact our Customer Services team:
e: [email protected]
Our opening hours are Monday to Friday 9.30am to 8.00pm