Terms & Conditions

If you would like to place an order you will need to consider, comprehend, understand and agree to Hello of Mayfair Ltd Terms and Conditions.

If you are unhappy with any points that need clarification one of our customer service advisors are at hand via email: info@hellomayfair.com

Monday to Friday 9.30am – 8.00pm

The following terms and conditions refer to all transactions that are processed on this website. All goods that are purchased are subject to these terms and conditions. The placement of an order indicates your acceptance to these terms and conditions.

About Us

The term ‘Hello of Mayfair Ltd’ is a company registered in England and Wales company number 07358074 whose registered office is 8 Shepherd Market, Mayfair, London, W1J 7JY the company is the sole owner and trading on the internet at www.helloofmayfair.com

How to Place an Order

Please enjoy viewing our carefully selected range of products.  You can select any items to order by clicking ‘add to cart’. Once you click ‘checkout’ you are taken through the steps of entering your details and the payment screen, then your order is confirmed.

Conformity of Goods

We take great care in making sure all products are described and specified correctly. The colouring of items is a close representation to the actual article however, we cannot agree to any responsibility for any difference in colour caused by a computer system or browser software being used to view our website.

All product specifications, images and other information published on our website have either been made accessible by our suppliers, manufacturers, or have been collected from public-domain sources.

Payment Methods

We accept most major credit and debit cards including Visa / Visa Electron, Switch / Maestro and Mastercard. We do not accept American Express.

Sage Pay is our gateway provider offering a secure payment system making this a safe and secure way for online shopping.

We require your correct billing address, postcode and telephone number. The details held on file for your bank account facility.  

Orders can only be completed once these details are authorised.  

We also accept cheque payment made payable to Hello of Mayfair Ltd however, goods will not be dispatched until payment is cleared, this normally up to 7 days.

Please note:
We require full payment when an order is placed for items in stock or manufactured to order.

Pricing

Prices stated are inclusive of any Value Added Tax (VAT) at the current rate 20%
 
Stock Availability

All products and services are subject to availability and may be withdrawn at anytime. If we do not supply the goods for any reason we will not charge you for these and we will refund any monies already paid for them.

Delivery and Carriage

For UK mainland only:

We will notify you by email when your goods are dispatched.  The delivery of goods will be made to the address provided by you at the time you place your order.

If your goods are not delivered safely within 10 working days of you receiving our email for dispatch do contact us.

Goods should be inspected immediately to make sure of no damage or defects with your order.

If no order is received, whether Hello of Mayfair Ltd is at fault or our couriers you will be offered the choice of re-delivery or a full refund.

Product Guarantees

All our products supplied have a manufacturer’s warranty of one year. This is in accordance to your statutory rights as a consumer under the Sale of Goods Act relating to faulty or misdescribed goods. 

The guarantee excludes the following: damages such as normal use (wear and tear), damage caused by the buyer, incorrect handling, temperature or weather conditions.

You will own the goods once we have received your payment in full. We do not offer any credit facilities at the moment. We will issue you with a invoice once you have placed your order.

These terms and conditions are subject to UK law.
 
Copyright and Trademarks

The site’s logo, graphics, images, text, names, design are all owned by Hello of Mayfair Ltd and should not be reproduced for any commercial or public purpose without the consent of Hello of Mayfair Ltd. 

The Hello of Mayfair name a registered trade mark, displayed on this site cannot be used without the agreement of Hello of Mayfair Ltd.

These Terms and Conditions of sales should be read in conjunction with Hello of Mayfair’s Ltd Privacy Policy.